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*We recommend that with our products that you look after them to make them last as long as they can. Due to the Australian weather it is best to spray the items with a clear lacquer to protect them against the sun and water, do this every 2-4 mths. With our metal products use a kill rust to protect from rusting. * Most of our items are handmade and may have a few little quirks. (please note that the fairy houses little doors may come off (this is one of their quirks and we can't fix or replace this), if this happens please use a little glue to reattach) *Please note that these items are NOT toys, they can also be a Choking Hazard and are not reccommend for children under 5 yrs of age..
Shipping to you
All items sent via Australia Post will incur an additional cost at check out for insurance, this cover is for your items in case they go missing or are broken in transit. We try our best to keep the shipping to a reasonable price but sometimes the online Australia Post calculator gets the prices wrong, if this happens or you believe that the chargers maybe wrong please contact us and we will see what we can do to fix this. *We no longer refund Postage in cases that an over charge or incorrect postage was made by our live Australia Post system. If you choose the Courier option, please use a home address as they do not accept PO Box's, we will then choose a suitable courier for your parcels. Fairytale Gardens wants to protect the wonderful world of our little fairies, with this we try to recycle our boxes as much as we can to make their world a better place. We thank you for supporting the choice to recycle. Timeframes For Deliveries *Orders will be packed and shipped from Queensland within 24hrs once payment has cleared, or same day if placed before 9am QLD time and not via courier. (Excluding weekends, busy periods like Christmas, and Courier parcel what will ship within 48hrs of payment)
VIC 3-5 Business Days
QLD, NSW 2-4 Business Days
SA, ACT 3-6 Business days
Rest of Australia (including Rural): 5-14 Business days
*we sadly don't offer international orders. Note: Delivery may take an extra 1-4 days during peak times (Eg.. Easter and Christmas) *We do not take reasonability of any errors that you have given that may lead to the items being delivered to the wrong address. Also if you stated at check out that you are happy for the parcel to be left at your house if unattended, unfortunately we are unable to take any reasonability if the parcel goes missing and you will not be covered for loss items if it goes missing. If you have not received your parcel within 7 days of us delivering it to you please let us know asap. We are unable to refund or resend any orders that are not been reported missing to us after 7 days of it being sent.
Most of our orders are delivered by Australia Post. We can also use Couriers Please, we will send the items the cheapest and fastest way possible. All parcels will be sent with Insurance on them that is charged at checkout.. All items will be sent with a tracking number and can be tracked by going to Australia Post, unless you have ordered another company.
If you pre-order any items, your items will be shipped to you once all the items are in stock at Fairytale Gardens, we will send you an email letting you know that they have arrived in stock and when they will be shipped to you. If for any reasons a product has not arrived to Fairytale Gardens as expected or damaged we will contact you for a replacement item or refund of this item.
If you have been credited for any reason, this credit must be used within 3 months for the date of credit. Vouchers are valid for 6 months from the order date and will expire after that. Delivery cost are not covered by the voucher, but if you wish for this please contact us and we will adjust this (this is a glitch in the system).
Broken / Defective Items or Missing
We try to stock the highest quality products available but recognise that sometimes a product you have purchased may be defected. Please inform us within 24hrs of receiving your items if there is any problems (we may allow a few more days under certain circumstances, but NO more than 7days), if it is after this date we are unable to offer you any compensation. In the first instance we recommend that you call us on 0400 469 699 as we can hopefully offer immediate advice to resolve the problem, If we cannot easily resolve the problem then we will provide instructions for return of the item back to us, (please keep all packing including the box you received the order in). Broken products will be refunded or credited in full, please send us photo of the item to confirm item is broken, if no photo is supplied we will not be able to refund you. Most of our items are handmade and may have a few quirks, these items are not damaged just quirky, they may also very in colour due to factors like your computer monitor, the lighting used to take the photo and also as they are all hand painted they all very slightly in pattern and colours. (Please note that the fairy houses little doors may come off (this is one of their quirks and we can't fix or replace this), if this happens please use a little glue to reattach)
If you received a wrong or missing item please let us know within 24hrs. If the item is missing we will refund you in full via your payment method, if the item is incorrect you have two options, either send the item back at your cost (or return parcel to sender) and we will send you the correct item. Or if you would like to keep the incorrect item and we will give you a discounted credit for the item on your account. (We only offer refunds and credits on items missing or incorrect, not replacements unless item is returned). If you change your mind for any reason on an item we do not offer returns pr refunds.
*We put insurance on all our orders in case they are lost or items get broken in transit, if this does occur you have peace of mind that you are covered. If an item is broken or lost please contact us asap. If your item is broken please also take the order to Australia Post to make a claim for your broken item/s. Once the claim has been processed and passed we will refund or replace the items for you, (this will take up to 6 weeks).
If using a courier other than Australia Post and the box arrives damage in anyway DO NOT sign for the item as the contents may be damaged due to transit and will be insured for this. *All claims must be made within 24hrs of receiving the parcel.